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Thursday - July 5, 2007
MS extends 360 warranty to 3 years
This is pretty cool, and I think it's a sign that Microsoft is actually listening to their customers. In response to the negative press regarding the failure rates of the Xbox 360 console, they have extended the warranty to 3 years from purchase. It includes free shipping, and they're even retroactively reimbursing customers who previously paid for repairs. Maybe the Ring of Fire parody pushed them over the edge.
Check out Peter Moore's open letter to the community here. Say what you want about Microsoft, but I think this is a huge step. It's especially impressive considering that my 360 was purchased with a measly 90 day warranty, which was extended to 1 year not all that long ago.
Posted by jcraven at July 5, 2007 9:39 PM